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We'll be launching a new and improved payment system and removing the Matrixport wallet auto-payment feature to provide a better user experience.
Dear Bitdeer user,
Thank you for your ongoing support. We're excited to announce that on April 24th, we'll be launching a new and improved payment system and removing the Matrixport wallet auto-payment feature to provide a better user experience.
With the new payment system, we'll be introducing the "Electricity Card" feature, which includes:
To learn more about the top-up and use of the electricity card, please refer to the following information:
Electricity Card Top-Up
Click "My Assets" -> "My Electricity Cards" -> "Top Up Now", and enter your top-up amount. Once your top-up order is successful, the corresponding amount will be added to your electricity card balance. Please note that the top-up amount is based on the actual amount received. You can also check your electricity card top-up details in "My Orders."
The electricity card balance is calculated in USD.
The minimum top-up amount is $1. The maximum electricity card top-up limit = Total unpaid electricity fees for all cloud hashrate plans (excluding Fil plans) - remaining electricity card balance.
The electricity card balance can only be used for paying electricity bills for cloud hashrate plans.
Users can only have one electricity card top-up order in progress at a time.
Electricity Card Usage
Manual electricity payment: You can use your electricity card balance to pay for electricity bills when manually placing orders for electricity bills.
Topping up the electricity card does not mean locking in the electricity price. You will be charged based on the real-time electricity unit price at the time of payment.
When manually placing an order for the electricity card top-up, you cannot select both electricity card payment and payment via the payment system. You can only choose one payment method.
If you choose to pay electricity fee with your electricity card balance, an identity verification check will be required for security purposes.
Auto-Payment for Electricity Bills: You can turn on the auto-payment function with your electricity card balance on the cloud hashrate plans pages when or after purchasing a plan.
When you turn on the auto-payment function for the first time, an authorization with identity verification check is required for security purposes.
Once you turn on the auto-payment function, the system will deduct the electricity fees from your electricity card balance when the available electricity days for your cloud hashrate plans are less than three days. The deducted amount will be the cost of three days of electricity fees for the plan.
If you've turned on the auto-payment function and then place an order for electricity bills manually, the system will not recognize the auto-payment setting. However, you can enter auto-payment mode again after the manual order expires.
Please ensure that your electricity card balance is sufficient for payment to avoid failed payments. The system will try to auto-deduct at 11:00 and 17:00 (UTC+8) daily when the available electricity days are less than three days. The available electricity days must be greater than three.
If your order is currently "in effect," please make the remaining payment for your electricity bills within 30 days of the new payment system launch.
If your order is already "completed," please do not make any additional payments to the order address after the new payment system is launched.
Please be sure to switch to the new payment method to avoid hashrate plan power outages as soon as possible. If you have any questions, please feel free to contact [email protected] for more information.
The Bitdeer Marketing Team
April 17, 2023
*Information provided in this article is for general information and reference only and does not constitute nor is intended to be construed as any advertisement, professional advice, offer, solicitation, or recommendation to deal in any product. No guarantee, representation, warranty or undertaking, express or implied, is made as to the fairness, accuracy, timeliness, completeness or correctness of any information, or the future returns, performance or outcome of any product. Bitdeer expressly excludes any and all liability (to the extent permitted by applicable law) in respect of the information provided in this article, and in no event shall Bitdeer be liable to any person for any losses incurred or damages suffered as a result of any reliance on any information in this article.